At ecosmeticworld.com, we value your time, and we are confident we offer our customers nothing but top quality products and services. However, once you make your purchase, if you are in anyway dissatisfied with your order once it is received, returning it is easy for either an exchange or a full refund of the purchase price.
All return or exchange inquries must be made within 15days of receiving the package and the item you want to return should be unopened and unused in new condition with original packaging. We do not refund or exchange on any item that has been used and opened.
Returning/Exchanging an item
Reply to your order confirmation email with the reason why you want to return/exchange, or visit our Contact us page, fill out the form with your order number and the reason to submit your email.
ecosmeticworld.com will review your email and send you a confirmation email. ecosmeticworld.com will attach a UPS return label to the confirmation email or refund shipping cost for exchanges only if 1) your exchange contains defective merchandise or merchandise that was damaged during the shipping process, or 2) due to shipping and/or handling error(s) on the behalf of ecosmeticworld.com.
Return merchandise with your order number to ecosmeticworld.com's Customer Service, 3250 W Olympic Blvd Suite 220, Los Angeles, CA 90006. Please note: ecosmeticworld.com cannot accept any merchandise that is damaged in shipment due to improper packing, so please re-package all items properly. We strongly recommend that you ship your item(s) via UPS or the U.S. Postal Service's insured services so your shipment may be tracked, if necessary, to its final destination.
In case of returns most credits are posted within two business days of the time that your returned merchandise is received by ecosmeticworld.com. In case of exchanges ecosmeticworld.com will ship new merchandise within 2 business days as long as the new merchandise is in-stock
If you have any questions regarding the status of your return you may contact one of our friendly Customer Service Representatives by email or phone. To send an email, visit our Contact us page on ecosmeticworld.com. For phone inquiries, please dial: 1-888-967-5303. We will acknowledge any email requests within 1 business day. Your request may require research; therefore, we ask that you please allow 1-3 business days for us to process your inquiry completely.